Payments & Safety

  • Yes. Your payment information is handled securely at all times.

    All payments on Active Nomade are processed through trusted payment providers using industry-standard encryption technologies. We do not store or have access to your full payment card details.

    Payments are securely processed via Shopify and certified payment partners that comply with recognized payment security standards (PCI DSS).

    This means:

    • Your payment data is encrypted during transmission
    • Sensitive financial information is handled by secure payment processors
    • Active Nomade does not retain credit card numbers on its servers

    For more information about how your data is protected, please refer to our Privacy Policy and our Terms of Service.

  • Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

    Learn more about our store's safe checkout experience (powered by Shopify) here.

  • You can find detailed information about payment methods, billing procedures, and payment security in our Payment Policy.

    For information about how your personal data is handled during transactions, please also refer to our Privacy Policy.

    Both policies are available at the bottom of our website or through the following pages:

    If you have additional questions, our customer support team is always available to assist you.

  • We accept a wide range of secure payment methods to ensure a smooth checkout experience, including:

    • Credit & Debit Cards: Visa, MasterCard, Maestro, and American Express.
    • Apple Pay and Google Pay.
    • PayPal.

    All payment methods are secured via SSL encryption. You can find full details regarding billing currency and conversion fees on our official Payment Policy.

Shipping & Delivery

  • Orders are processed within 1–3 business days (Monday–Friday) after successful payment confirmation.

    Once dispatched, delivery within the United Kingdom typically takes 8–10 business days (Monday–Friday).

    Total estimated delivery time: 9–13 business days (Monday–Friday).

    Delivery times are estimates and may vary slightly depending on carrier operations.

    You will receive a shipping confirmation email with tracking information once your order has been dispatched.

    For full details, please refer to our Shipping Policy.

  • If you need to make changes to your order, please contact us as soon as possible after purchase.

    Orders can only be modified or cancelled before they enter the processing stage. Once an order has been processed for shipment, changes may no longer be possible.

    Please refer to our Shipping Policy for additional details.

  • Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

    Tracking details usually become active within 1–3 business days after dispatch. You can monitor your delivery using the tracking link provided in your confirmation email or by visiting our tracking page and entering your order details.

    If you need assistance, please contact our customer support team.

  • We offer free standard shipping on all orders within the United Kingdom.

    No minimum purchase is required, and no additional shipping charges are applied at checkout.

  • No. At this time, Active Nomade ships exclusively within the United Kingdom.

    We currently focus on providing reliable delivery and customer support within this region.

  • If you receive a defective, damaged, or incorrect item, please contact our support team with your order number and photos of the issue. We will assist you in arranging a replacement or refund in accordance with our Refund Policy.


Returns & Refunds

  • Yes. Active Nomade offers refunds in accordance with our Refund Policy.

    You may request a return within 30 days of receiving your order, provided the item is unused, unworn, and returned in its original condition and packaging.

    Once your returned item has been received and inspected, approved refunds are processed within 14 days and issued to the original payment method.

    For full details, please refer to our Refund Policy.

  • You may request a return within 30 days of receiving your order.

    To be eligible for a refund, items must be unused, unworn, and returned in their original condition and packaging, in accordance with our Refund Policy.

    For full details and return instructions, please refer to our Refund Policy.

  • If your return is approved, you will receive a refund for the purchase price of the returned item.

    Refunds are issued to the original payment method once the returned item has been received and inspected, in accordance with our Refund Policy.

    Please note that return shipping costs may apply if the return is requested due to a change of mind or personal preference.

  • If an item is defective, damaged, or incorrect, Active Nomade will cover the return shipping costs.

    If you request a return due to a change of mind, sizing, or personal preference, return shipping costs are the responsibility of the customer.

    For full details, please refer to our Refund Policy.