Last Updated: April 12, 2026

At Active Nomade, we strive to provide a reliable and transparent shipping experience. This policy outlines our procedures to ensure your order reaches you efficiently within the United Kingdom.

Shipping Summary

Shipping Region: United Kingdom
Shipping Cost: Free standard shipping on all orders
Processing Time: 1–3 business days (Monday–Friday)
Delivery Time: 8–10 business days after dispatch (Monday–Friday)
Total Estimated Delivery Time: 9–13 business days (Monday–Friday)
Tracking: Tracking information is provided once the order is dispatched.

1. Shipping Destinations

We currently focus our services exclusively on the United Kingdom. All terms and conditions in this policy apply to orders placed for delivery within this region.

2. Delivery Timelines

To provide clarity on when to expect your order, we break down our delivery process into two main phases: Handling Time and Transit Time.

Order cut-off time: 17:00 GMT

Handling Time: 1–3 business days (Monday–Friday). Orders are processed once payment verification is complete.

Transit Time: 8–10 business days (Monday–Friday). This is the estimated time required for delivery after dispatch.

Total Estimated Delivery Time: 9–13 business days.

3. Shipping Costs

We believe in transparent pricing without surprises. Therefore, we offer Free Standard Shipping on all orders across the United Kingdom. No additional shipping charges are applied at checkout.

4. Logistics & Fulfillment 

Orders are fulfilled through our logistics partners and distribution facilities. Active Nomade remains responsible for order processing, customer service, delivery support, and any necessary returns.

5. Transport Partners

We work with a range of trusted delivery partners to handle shipments within the United Kingdom. Depending on the order and location, carriers may include:

• Royal Mail
• DPD
• UPS
• FedEx

6. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Tracking information usually becomes active within 1–3 business days after dispatch.

You may monitor delivery progress via the carrier’s website or our tracking page.

7. Taxes & Import Regulations 

Orders shipped to the United Kingdom are delivered in accordance with applicable import and tax regulations. Any applicable charges are handled in line with local requirements where applicable.

8. Order Accuracy & Changes

Please ensure your shipping address is complete and accurate at checkout. Active Nomade cannot be responsible for delivery issues resulting from incorrect address information provided by the customer.

If you notice an error after placing an order, please contact our support team as soon as possible. Once an order has entered processing, changes may no longer be possible.

9. Issues with Delivery

If your package is marked as delivered but has not been received, or if delivery is significantly delayed beyond the estimated timeframe, please contact us. We will investigate the matter with the carrier and assist in resolving the issue.

Contact Information

Store Name: Active Nomade
Business Name: Nomive (Operates www.activenomade.com)
Business Address: Stadhuisplein 260, 5038 TG Tilburg, Netherlands
Email Support: support@activenomade.com
Phone Support: +31 6 12455746

Chamber of Commerce (KvK): 98263226
VAT Number: NL005320705B09

Customer Service Hours

Monday – Friday: 09:00 – 17:00 (GMT)
Saturday & Sunday: Closed

We aim to respond to all emails within 24 hours (Monday to Friday). Messages sent during the weekend are handled on the next business day.