Payment Policy

Last Updated: April 28, 2026

At Active Nomade, we are committed to providing a secure, transparent, and straightforward payment experience. This Payment Policy explains how payments are processed and ensures full clarity regarding pricing and billing for customers in the United Kingdom.

1. Accepted Payment Methods

We accept secure payments through trusted payment providers available at checkout, including:

  • Major credit and debit cards (Visa, Mastercard, Maestro, American Express)

  • Apple Pay and Google Pay

  • PayPal

Available payment options are displayed clearly during the checkout process.

2. Pricing Transparency

All prices displayed on our website are shown in British Pounds (GBP). The price shown on the product page and at checkout is the final price you will pay.

  • All applicable taxes are included in the displayed price.

  • No additional payment processing fees apply.

  • No unexpected charges will be added during checkout or upon delivery.

Active Nomade does not apply hidden fees, currency conversion surcharges, or additional billing costs after purchase confirmation.

3. Payment Processing & Security

All payments are processed securely through Shopify and its authorized payment partners.

  • Data Privacy: Active Nomade does not store or have access to your full payment card details.

  • Encryption: Our website uses industry-standard SSL encryption technologies to protect your personal and payment information during transmission.

  • Compliance: Payment processing partners comply with PCI DSS security standards to ensure every transaction is safe.

4. Order Confirmation

After completing your purchase, you will receive an automated order confirmation email containing your order details. If you do not receive this confirmation shortly after payment, please check your spam folder or contact our customer support team.

5. Declined or Failed Payments

If a payment cannot be authorized, the order will not be processed. If this occurs, please verify your billing information, check with your bank, or attempt to use another available payment method at checkout.

6. Billing Information

Your bank or payment statement may display a charge reference related to Active Nomade or Nomive, depending on the payment provider used.

7. Third-Party Services

We may share your personal data with trusted third-party service providers to operate our business and provide our services.

These may include:

  • Payment processors (such as Shopify Payments, PayPal, and other supported payment methods)
  • E-commerce platform providers (such as Shopify)
  • Shipping and logistics partners responsible for order delivery
  • Analytics and performance tools used to improve our website and services

These third parties only process your data as necessary to perform their services and are required to handle your data in accordance with applicable data protection laws.

Active Nomade does not sell your personal data to third parties.

8. Your Rights (GDPR)

If you are located in the European Economic Area (EEA) or the United Kingdom, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your personal data
  • Object to or restrict the processing of your data

To exercise any of these rights, you may contact us at: support@activenomade.com

You also have the right to lodge a complaint with your local data protection authority if you believe your data has been processed unlawfully.

9. Cookies and Tracking

We use cookies and similar technologies to improve your browsing experience, analyze website traffic, and support essential website functionality.

Cookies may be used to:

  • Enable core site functionality (such as checkout and account access)
  • Analyze website performance and usage
  • Improve user experience and website functionality

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of the website.

10. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including providing our services, complying with legal obligations, resolving disputes, and enforcing our agreements.

When personal data is no longer required, it is securely deleted or anonymized.

Contact Information

Store Name: Active Nomade
Business Name: Nomive (Operates www.activenomade.com)
Business Address: Stadhuisplein 260, 5038 TG Tilburg, Netherlands
Email Support: support@activenomade.com
Phone Support: +31 6 12455746

Chamber of Commerce (KvK): 98263226
VAT Number: NL005320705B09

Customer Service Hours

Monday – Friday: 09:00 – 17:00 (GMT)
Saturday & Sunday: Closed

We aim to respond to all emails within 24 hours (Monday to Friday). Messages sent during the weekend are handled on the next business day.